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The Best Defense Is No Defense

 

hearts-PeopleToolsWhen I think of defense I think of forts in the 19th century American West, where pioneers huddled, protected from attack by walls and the U.S. army.  I think of castles in England, with drawbridges, gates, and moats.  I think of Neighborhood Watch groups, trying to spot potential intruders and keep them out of the neighborhood. Defense, by definition, is designed to keep others away or chase them off.

Years ago I read an excellent book, Do I Have to Give Up Me To Be Loved By You? written by Jordan and Margaret Paul. As it turns out, I attended elementary school with Margaret, then known as Margie.  The book suggests a skill which I highly recommend, and, at times, even use myself.

When someone at work or at home has a problem with me (which, of course, is almost never J), Margie’s book suggests that I can respond with either “an intent to learn,” or “an intent to defend.”  In other words, I can hide in my castle shooting arrows and pouring boiling oil to keep the invader out, or I can roll down the drawbridge, open up my heavy gates, and invite the trespasser in for dinner.

Which would you prefer?  Suppose you have invited me to dinner at your home, and I am an hour late, with no explanation or apology.  After a few moments of strained pleasantries, you might say, “Alan, you were an hour late.  I was concerned.”

I might play defense:

“I wasn’t late.  This is the time you invited me for.”

“You know I’m usually late.  You should have expected it.”

“The last two times I invited you to dinner at my home you were half an hour late, so I’m just getting even.”

“Since when is being late a big deal?”

“Traffic was terrible.  And I lost your phone number.  And the dog ate my cell phone.  And I ran out of gas.  And your house is hard to find.  And you didn’t tell me that it was important for me to be on time.  And I wasn’t hungry.  And my mother died this morning.”

In other words, I can tell you that I did nothing to offend you, and suggest that, somehow, you are at fault.

If I do this, will you invite me to dinner again anytime soon?  I wouldn’t. And not because of lateness, but because of defensiveness.  I wouldn’t feel that you heard me, and, more importantly, I would feel that you would probably do the same thing over again.  I would be downright angry with you.

But suppose that instead of defending myself I said, “Please say more.”

Do-Things-Kindness-PeopleTools“I spent hours preparing a special dinner, which has now been in the oven too long and is probably dry.  I also worried that you had been in an auto accident and were killed or injured.  And my husband is upset with me because his friends had to wait so long.”

“Thanks for telling me.  I have no excuse, I appreciate your invitation, and if you were an hour late, I would be concerned and feel the same way you do.  If I am ever late again I promise to call you.  My behavior is inexcusable.”

“Thanks.  Let’s sit down and enjoy dinner.”

If you value either friendships or intimacy, I suggest that the best defense is no defense at all.  I invite you to permanently demolish the walls of your fortress, swing your castle gates open, and ask strangers you may find wandering around your neighborhood how you can help them.

Alan

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The Five Kinds of I’m Sorry

 

forgiveness-peopletoolsMany people never say “I’m sorry.”  I’m sorry for them because they are going to offend people in the same way the next time around. I’m sorry for those other people because they’re going to be offended again.  This hurts relationships.

When my wife, Daveen, and I arrived home late Saturday evening after a full day – a play in the afternoon, dinner with friends, then a musical in the evening – she said, “You seem distant.  Does that have anything to do with me?”

“Yes, it does.”

“What?”

“At dinner when I said, ‘You didn’t finish your salad,’ you said you did.  I was just making conversation and you disputed what I said, without any particular reason.  You do this often, and when you do I don’t want to talk to you.”

There are five kinds of, “I’m sorry.”  I’ll tell you which she used at the end of this blog. I list these in rising order of sincerity.  The most effective “sorry” is number five.

  1. “I’m sorry you chose to respond so badly to what I did (or said).”  This is not really an “I’m sorry” at all.  It says that you think I was the one at fault because I responded badly.
  2. “I’m sorry you’re upset.”  This is a little better.  It acknowledges that you have some regret.  But it might also mean that you’re unhappy with me because I’m upset with you.  This one sounds defensive to me.
  3. “I’m sorry I said (or did) that.”  Now we’re starting to cook.  You have given an apology about your own words or action.  You’re not quite acknowledging your role in my unpleasant experience, but it’s a start.
  4. “I’m sorry I hurt your feelings.”  We’re almost there. You are acknowledging a cause and effect situation.  You agree that you did something and that I reacted with hurt feelings.  I can begin to heal.  But I won’t go all the way toward reconnecting because your “sorry” is limited.
  5. “I’m sorry.”  Eureka!  We have found it!  Simple, clear, and direct.  You are telling me that you feel badly that I feel badly.  My hardness toward you melts.  I say, “Thank you,” we reconnect, we go on.  A bonus which you might want to substitute could be, “I’m very sorry.”  Or, “I’m sorry.  I’ll never do that again.”  This last one feels really good.

The way you say “I’m sorry” is extremely important.  If you want to establish or maintain trust and connection you need to quickly repair a relationship rupture.  When I’m offended our connection is either stretched or severed, but if you sincerely and quickly apologize I feel my heart loosen and I can more easily forgive you and forget the insult I felt.

apologies-power-peopletoolsWhich one did Daveen use this evening?  The best one.  She said, “I’m sorry. Thank you for telling me.”  Of course, had she used one of the others I wouldn’t have used that example in this blog, because if I did I probably would have hurt her feelings and – horror of horrors – I would have had to say “I’m sorry” myself.

I hope I would have used the best “I’m sorry,” but sometimes . . . well, sometimes I don’t believe I did anything wrong and I use number one, or mutter under my breath, “but you don’t deserve an apology.”  That’s not really a good idea.

Recrimination and defensiveness are easy—and destructive.  It takes thought, attention, and caring to preserve trust and remain connected with a sincere, immediate, and simple, “I’m sorry.”

Alan

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My Trip to Bountiful

 

Bountiful-PeopleToolsI’m reflecting on the play A Trip to Bountiful, in which an elderly lady escapes the slammer of her son’s big-city apartment to revisit the rural home of her youth.  Tom Wolfe, who wrote You Can’t Go Home Again, published after his death, might have forewarned her to expect a ramshackle building rather than the childhood home in her memory.  Tom says it all changes, leaving only a remnant in each of us.

A woman named Jill and I lived together more than forty years ago.  We never intended to marry, though I think Jill would have preferred that.  Jill now lives by herself in Harbor, Oregon, formerly Brookings.  I suppose the name change to ‘Harbor” means that Brookings will gradually join, in the mist of fairy tale memory, the village of Brigadoon, a hamlet in the highlands of Scotland which appears only once every hundred years.

Recently Jill was tabled for back surgery, recovered in her daughter’s house for a year, and is now nailed to her own home by a titanium pin in her back, living in a forest of trees, memories, and love.

I send Jill a little money every month to supplement her meager social security.  She asked me recently if I minded her using part of her wealth to buy a walker for a friend, or donate to the local food bank. Unlike her back, Jill’s love is not stuck either to her home or to her past. Jill’s love for everyone is profound, pervasive, and unrestricted by time, loss, or fear.  Jill’s open heart is why I love her.

I brought with me my father, my wife, and Jill’s daughter, granddaughter, and son-in-law who live four hundred miles, a heartbeat, away in San Diego.  We brought lunch, a Gnome for Jill’s garden, and a small lightshow box which responds to music.  Jill gifted to me her electric back stimulator, saying “maybe it will help you, it doesn’t help the pin in my back.”  She gave to my wife a beautiful sweater. And she gave to both of us a photo of my son Craig, taken on a camping trip back in 1972, when all of us were children.

Our afternoon passed, as the best times do, in a single breath or two.  While Jill and the others chatted away in the kitchen I enjoyed a passionate conversation with her son-in-law.  My father slept in a cozy chair as Jill’s nine-year-old granddaughter played in the garden, in the laundry room, on the computer – everywhere she moved.  Beneath the canopy of the trees we shared a time of comradery, laughter, reminiscence, a party that began when we were born, or when we first met, or when we fell in love.

Paradise-PeopleToolsforBusinessSoon it was time to leave.  Jill and I hugged goodbye–a long goodbye with the full body contact, intimacy, and tenderness of two human beings who once shared their lives and, in the more important ways, still do.  I might agree with Tom Wolfe that you can’t return to your home of memory, but you can revisit the home inside yourself, your loves who will remain, your treasured and treacherous remembrances.

What is Bountiful?  The companionship and encouragement of family, of strangers, of friends.

Where is Bountiful?  In the nurturing earth, the forest shade, and in your pulsing spirit.

You do not have to travel far to visit Bountiful, for Bountiful, just as the fairy-tale village of Brigadoon, exists for you, and for me, in our hearts, always and forever, anywhere and everywhere we are.

Alan

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