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Make It Easy for Me

makeiteasy-peopletoolsEvery time I’m asked to write a letter of recommendation my reaction is the same.

“I would be happy to.  Please give me a draft.  Put in whatever is important to you, then send me the letter to edit.”

In other words – make it easy for me.

A few weeks ago I violated my own rule.  Abbot, a friend and business associate of twenty years, asked for a letter of reference. He provided four letters written by other business people.  I thought, “This will be easy,” and immediately forwarded Abbot’s email to my assistant, asking her to write a draft.

An hour later she responded.  “Alan, I don’t know him well enough.”

Fair enough.  I quickly skimmed the four letters that Abbot had provided, then emailed him a three sentence letter.  I heard back right away.

“Alan, this won’t do.  Maybe I should draft the letter for you myself.”

I agreed. It’s what I should have asked him to do in the first place.

Stephanie, another friend of mine, flies to Orlando every year to join a colleague at Disney World.

“I don’t especially love Disney World.” Stephanie said,

“Then why to you go there so regularly?”

““Because I love my friend, and I enjoy spending time with her.  And she makes it so easy for me.  She takes care of all of the airline and hotel reservations, buys the tickets, provides for ground transportation, and plans our schedule in advance and in detail.  All I have to do is pack my suitcase and walk onto the airplane.”

If I were to ask you to “please help me out,” I might be met by your blank stare because I haven’t even told you what I want.  I’ve already made your task difficult, if not impossible.

Three or four times at a restaurant I’ve said to the waiter, “Surprise me.  Bring me something interesting.”

The response, every time, was, “What do you like?”  This is a reasonable question, but once I stood my ground.  “Surprise me.”  And I was surprised by a meal which I hated.  Now I’m more careful in what I ask for, and try to be both specific and clear.

happiness-findsyour-peopletoolsWhen I talk with someone who might be interested in a commercial real estate investment I provide photos and two pages of information that is easy to understand.  I sometimes provide a rent roll of the tenants on request. I have learned to keep my presentation simple. I don’t talk about two investments at the same time because, in the past, I have always been asked, “Which one is better?”  Then when I talked about the pros and cons of each property I saw only confusion in the eyes of my prospective investor. This always resulted in no sale.

Online retailers such as Amazon make it easy for me to order from them.  I have tried to make it easy for you to subscribe, or unsubscribe, to my blog.  I’m sure that all of us have often failed to complete an order on the internet when we couldn’t complete the process quickly enough.

I want to please you.  Many people want to please you.  Make it easy for each of us to succeed.

Alan

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Predictions Have Consequences

“I decide my life when I do not understand.  I understand my life in living those decisions.”  Alan Fox, Age 18

predictions-consequences-peopletoolsSuccess and failure in our lives is largely determined by the quality of our predictions, and each of us makes many predictions every single day, especially for the New Year which is approaching.

Most of those predictions are about relatively minor issues with short term implications such as what to eat for lunch or which movie to see.  There’s not too much upside, or downside, either way.

But there are many important predictions we make that will significantly impact the quality of our lives for the long term. For example, whether to stay at or leave your present job, or, if you decide to make a change, which new job to accept.  Other big issues are who (or whether) to marry, how to plan for your retirement (or not), or whether to have children.  In these areas your decisions will have a major impact for many years.

So how can you make good predictions? How can any of us predict the success or failure of our decisions when there is so much that can happen to influence the outcome that is beyond our control?

My suggestion is to pay attention to the information that you can or should know when making important predictions. Consider all of the known possibilities. What consequences are likely to result from your decision? What is a foreseeable outcome? If you choose to ignore a likely result or a known risk you have only yourself to blame for making a poor prediction and, consequently, a decision which turns out badly.

When I was young, despite pleas from my mother, I made a decision to not brush my teeth regularly.  I predicted that I was unlikely to ever experience tooth decay. Also, despite advice from my dentist, I decided not to floss, again a bad prediction. Although I subsequently changed my practices and began to brush regularly and also to use a water pik, the consequences of my earlier predictions had already taken effect. I recently needed to have three teeth removed because of bone decay. Actions, or inactions, have consequences.

If you ignore available information you will more likely make a bad prediction. If you know that the man you are dating cheated on his last three partners then should you make a prediction that he will remain loyal to you? If you are quitting your job to take new employment with a company that has an extremely high turnover rate should you expect a secure future at that company? If you are investing with a money manager who has never delivered good returns should you trust him with your retirement?

feel-future-peopletoolsI also suggest that you pay attention to patterns. I used to bet on sporting events.  Years ago I was in Las Vegas during the Super Bowl and I placed a substantial bet on my favorite team.  I was extremely happy until the fourth quarter, when the opposing team rallied from behind to win.  I then realized that my entire record of betting on sporting events was dismal.  I still believe that I can correctly predict the outcome of every game, but my experience has been the opposite.  For this reason I haven’t bet on a sporting event for years.

Your past is often your best guide to your future.  If you have an area in your life where your predictions are seldom or never accurate, seek the advice of someone you trust. I know a young woman who now asks her friends to vet a prospective partner before she gets serious because she has a track record of making choices which she later regrets.

If you gather available information and pay attention to your own patterns you will be more successful at making good predictions, and that is one of the secrets to living a better life.

Alan

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Take Responsibility for Your Performance

take-responsibilty-peopletools-octThe other day I was hurrying along the sidewalk on my way to get a haircut when someone almost knocked me over.  After regaining my balance I turned to see the woman who had bumped into me on the ground. Her dry cleaning was strewn around her.

“Are you okay?” I asked

“Yes, I’m so sorry,” she said.  “The plastic wrapping got caught in the door as I left the cleaners and I tripped.  I hope you aren’t hurt.”

“Not at all,” I said.  “I’m glad you’re okay.”

I helped her pick up her dry cleaning.  We smiled at each other and continued on our way.

As Chick Hearn, who broadcast 3,338 consecutive basketball games for the Los Angeles Lakers, often said, “No harm, no foul.”

It is human nature to forgive an action that did not appear to be intentional.  In this case it was obvious that the woman did not mean to bump into me.  While I was startled, and almost fell, I was not offended when I realized it was an accident.  If I believed she had bumped into me on purpose, I would have reacted very differently.

We often apply this test to the actions of others.  We ask, “Was it intentional?”  If something was annoying or hurtful, and we believe the act was deliberate then we might become angry.  If we believe the action was accidental, and it was not truly hurtful, we are quick to pardon the potential offender.

In a relationship this lack of “intent” can, of course, be used as an excuse for hurtful behavior. This is especially true when something like “I didn’t mean to . . .”  is offered as a substitute for performance or for being considerate. “I didn’t mean to hurt your feelings,” is offered instead of choosing not to say something insensitive in the first place. But when someone could choose to behave differently, and yet doesn’t, their “intent” is suspect. And when it is used this way too many times it can seriously damage any relationship.

My friend Gina is fond of the, “I lost track of time” justification whenever she is late, which is often.

GoodIntentions, baddecisions-peopletoolsMy friends don’t loan me books anymore.  They are right.  I never intend to lose their books, but in the past forty years I don’t remember returning a single one.

When it comes to a relationship, let’s not abuse the “Intent.” Don’t let it become a meaningless and misleading reason for failure to perform.  When abused repeatedly, it’s not only infuriating but also can end a relationship.

There will be times when you truly do not intend for something to happen. I suggest that you save the excuses for when you really are innocent of any culpability. False justifications can keep you from building your relationship on a foundation of mutual trust. Repeated excuses, after all, can get really old.

I meant to make this a better blog, but I ran out of time.

Alan

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