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“No” Before “Yes”

 

saying-no-peopletools“No” is a verbal wall. It separates you from other people, and is generally thought of as negative. But at times this wall is a necessity.

“Will you help me move next Saturday?”

“No.”

“Would you let me get ahead of you in line? I’m in a hurry.”

“No.”

“Will you loan me five dollars?”

“No.”

There are days when you may not feel the need for any walls. But on other days you may feel like Greta Garbo and “vant to be alone.” You have that right. In fact, you have many rights.

You have the right to control the use of your belongings. You have the right to keep your possessions to yourself. You have the right to spend your money any way you want to.

Years ago I was at an NBA basketball game sitting in the nosebleed section. I was watching the players through my binoculars when a stranger approached me.

“Can I borrow your binoculars?” She almost grabbed them out of my hands. “I have friends across the way, and I want to find them.”

Normally, I would have said “yes” and loaned the woman my binoculars. My mother taught me to always be polite. But a voice inside me said, “I don’t want to do this.”

“No,” I heard myself answer.

“No?” She was obviously surprised. So was I.

“No.” I was polite but firm. It was fun. And, frankly, a little scary. The stranger backed up three steps. Then she wandered down the aisle to ask someone else.

I had erected a wall of “no.”  I was pleased, but also uncomfortable because I had disappointed someone who might now dislike me. I knew my anxiety was irrational, because I had the best of all possible reasons to say “no.” I simply didn’t want to loan her my binoculars.   And, for goodness sake, I would never even see the woman again.

A quiet, firm “no” should be enough. Your wall needs only to withstand a rain squall, not a hurricane. You do not need to shout, you do not need to convince, you do not need to justify your “no.” You just have to say it.

In addition to the “no” that is too loud, there is also the “no” that means “maybe,”

“I’d like to throw a party for you on your fiftieth birthday.”

“Oh, no. That would be too much trouble.” (This is the “are you sure” variant of the “no” that means “yes,” or the “show me how much I mean to you.”)

“But I’d really like to do it, after everything you’ve done for me.”

“Well, are you sure it’s not too much trouble?” (In other words, “Reassure me again,” or “What will I owe you?”)

“Not at all. I’ll serve leftovers.” (“You won’t owe me much.”)

“All right. But keep it intimate.” (“I don’t want to feel obligated to reciprocate beyond my own level of comfort.”)

Even though many people engage in this type of indirect verbal sparring and label it “considerate,” I respectfully disagree. If you want to say “no,” say “no.” Make it clear, concise, and consistent.

And if you want to say “yes,” say “yes.” Do not bewilder your friends by the “no” that really means “yes.”

And if you are unsure, a simple “I don’t know” is always appropriate.

yes-no-peopletoolsWhether you are two years old or fifty, by using the word “no” when needed you can take charge of your life. You will avoid people or parties that bore you. You will not give or lend money when you don’t want to. You will not help a friend move if you fear you might end up in the hospital with a herniated disc.

Of course, “yes” can make you happy too, especially when it is a full-hearted “yes,” backed up by your ability to, when necessary, say “no.”

Alan

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The Equal Relationship Is an Enduring Relationship

 

equalRelationship-peopletoolsI believe that every good relationship must be perceived as approximately equal by both parties most of the time. To put it another way, you have to give as good as you get, and you have to get as good as you give, to achieve sustained mutual satisfaction.

I say “perceived” because beauty, as well as everything else in this world, exists only in the eye or mind of the beholder. Period. I enjoy listening to the piano music of Chopin. You might prefer Lady Gaga. Or silence. That is why an outsider can never know for sure how and why a relationship works, or doesn’t work. A relationship is an invisible connection between two people.

I say “approximately equal” because exact equality is rare and unnecessary. That is where the 80% Solution comes into play. When I rate another person as meeting 80% or more of my ideal for their role in my life (friend, barber, spouse), that is good enough. (In the case of a brain surgeon I would probably go for 98%, or whatever is the very best available.) My life is sunny when I’m satisfied. I do not need always to search for better. So if I feel I get out of a relationship about as much as I put in 80% of the time, I am happy.

You can achieve approximate equality in a relationship either by giving more of yourself or giving less. My usual tactic, if I feel I am not getting enough, is to rework the balance by giving less. If you keep our conversations superficial, I will spend less time with you. This was true with my mother when I was an adult. She refused to have a heart-to-heart talk. Ever. When I was child we had wonderful conversations for hours at a time, but when I was an adult, for some reason she withdrew. After many attempts over a number of years, I simply gave up and chose to spend less time with her. I felt I was getting less from her so I gave less of myself, and as a result I found myself more satisfied with our relationship.

The Equal Relationship can be attained, and often is, but it is a balancing act and can usually be achieved only if both parties are willing to work at it.

Richard is a close friend of mine, and in his marriage used the tactic of giving less of himself to restore a perceived imbalance.  This turned out to be more than useless, it was just plain wrong. When he was unhappy with Ruth Ann, his wife, Richard withdrew. As a result, Ruth Ann hid her feelings from him more and more. Then Richard withdrew even further. Their marriage, like many, went straight downhill until Richard decided to try something entirely different – giving Ruth Ann more.

Richard told Ruth Ann that she has been his number one priority from the day they were married.

After that, they “cleared the decks” and talked about what each of them wanted in their relationship and what they had withheld. Their marriage has never been better. It’s still about equal, but at a much higher level (90% instead of 40% on the Fox Satisfaction scale).

Equal-hands-peopletoolsIf it’s really important to you to get more—give more. But you have to go first. It will be worth it. And if you are in a relationship where your partner is unable or unwilling to reciprocate, then at least you’ll realize the true situation and you can choose to give less or get out.

The Equal Relationship is well worth pursuing. And maintaining.

Alan

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The Reward of Taking a Chance

Dance-take Chance-PeopleToolsOn March 1, 1968, my law partner, Jim, and I formed a company to invest in real estate. I went out and agreed to buy houses and apartment buildings, promising down payments of $5,000 or $25,000 in thirty to sixty days. There was just one small problem. Neither Jim nor I had any money. Somehow we always came up with the down payment, but those were scary times.

After two or three years of watching me repeatedly put our financial lives at the precipice, Jim cornered me in my office one afternoon and told me that he didn’t like what I was doing.

“Jim,” I said. “Between us we have a net worth of $15,000. Suppose we take the risk, as we have, run our net worth up to $1,000,000 over the next few years then lose it all? We would have gone from almost nothing to really nothing. No big loss. But suppose we run our net worth up to a million dollars and keep it? We could be set for the rest of our lives.”

Though Jim was polite, his fear pushed him toward caution and in 1971 Jim left our company to practice law with different—and I assume more financially conservative—partners. I continued to take those same scary financial risks. It was a “bet” I eventually won.  Big time.

With women, however, I was more like Jim with money. As a high school student I could only gather enough courage to ask a girl to dance with me just as she was waltzing out the door on the arm of someone else. I was paralyzed by my fear of rejection, so I didn’t get to practice my fox trot with very many girls.

But I’ve noticed, as perhaps you have, that where you take the greatest risks you reap the greatest reward. In fact, isn’t risk the only way to achieve great reward? And risk, even great risk, is often an illusion. Here’s why.

At high school dances I doomed myself to failure for just one reason—I refused to try. No ask (no risk), no dance. No dance, no date. No date, no . . . anything. Suppose I had been more assertive? Would I have suffered total rejection? Not likely. Would I have enjoyed the pleasure of spinning around the dance floor with a girl in my arms? Yes. So if I had “taken a chance” I would have gained more at the time, and I also would have gained experience to help me later. As the poet John Dryden said, “None but the brave deserves the fair”

On a deep level we all fear rejection. I know I do. But my fear of loss is not the same as loss itself. A few years ago, at age sixty, my younger brother died of a sudden heart attack. I had always assumed that both of us would survive well into old age. I had no fear of losing David, but I lost him anyway. I’ll say it again—the fear of loss is not the same as loss itself. It is not loss itself that deters us, it is the fear of loss. And as Franklin Delano Roosevelt reminded us, “The only thing we have to fear is fear itself.”

Fingers-crossed-PeopleTools

So I encourage you to take a chance. Not blindly, but deliberately and more often than you do now. It is better to take ten risks and enjoy seven victories than to take one risk and win only once.

Take a close look at those areas in your life in which you would like “more.” More money, more friends, more travel, more anything. You might politely ask for a slightly higher increase in salary, where the real risk is a lot lower than the perceived risk. Then go for it!  (My employees do this all the time.)

You may find that there are some areas—for me, my physical safety—in which the loss could be catastrophic and you do not want to take any risk at all. That’s perfectly fine. We will never meet at the top of Mount Everest. But we might share a real estate investment. Or a dance.

Alan

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