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My Trip to Bountiful

 

Bountiful-PeopleToolsI’m reflecting on the play A Trip to Bountiful, in which an elderly lady escapes the slammer of her son’s big-city apartment to revisit the rural home of her youth.  Tom Wolfe, who wrote You Can’t Go Home Again, published after his death, might have forewarned her to expect a ramshackle building rather than the childhood home in her memory.  Tom says it all changes, leaving only a remnant in each of us.

A woman named Jill and I lived together more than forty years ago.  We never intended to marry, though I think Jill would have preferred that.  Jill now lives by herself in Harbor, Oregon, formerly Brookings.  I suppose the name change to ‘Harbor” means that Brookings will gradually join, in the mist of fairy tale memory, the village of Brigadoon, a hamlet in the highlands of Scotland which appears only once every hundred years.

Recently Jill was tabled for back surgery, recovered in her daughter’s house for a year, and is now nailed to her own home by a titanium pin in her back, living in a forest of trees, memories, and love.

I send Jill a little money every month to supplement her meager social security.  She asked me recently if I minded her using part of her wealth to buy a walker for a friend, or donate to the local food bank. Unlike her back, Jill’s love is not stuck either to her home or to her past. Jill’s love for everyone is profound, pervasive, and unrestricted by time, loss, or fear.  Jill’s open heart is why I love her.

I brought with me my father, my wife, and Jill’s daughter, granddaughter, and son-in-law who live four hundred miles, a heartbeat, away in San Diego.  We brought lunch, a Gnome for Jill’s garden, and a small lightshow box which responds to music.  Jill gifted to me her electric back stimulator, saying “maybe it will help you, it doesn’t help the pin in my back.”  She gave to my wife a beautiful sweater. And she gave to both of us a photo of my son Craig, taken on a camping trip back in 1972, when all of us were children.

Our afternoon passed, as the best times do, in a single breath or two.  While Jill and the others chatted away in the kitchen I enjoyed a passionate conversation with her son-in-law.  My father slept in a cozy chair as Jill’s nine-year-old granddaughter played in the garden, in the laundry room, on the computer – everywhere she moved.  Beneath the canopy of the trees we shared a time of comradery, laughter, reminiscence, a party that began when we were born, or when we first met, or when we fell in love.

Paradise-PeopleToolsforBusinessSoon it was time to leave.  Jill and I hugged goodbye–a long goodbye with the full body contact, intimacy, and tenderness of two human beings who once shared their lives and, in the more important ways, still do.  I might agree with Tom Wolfe that you can’t return to your home of memory, but you can revisit the home inside yourself, your loves who will remain, your treasured and treacherous remembrances.

What is Bountiful?  The companionship and encouragement of family, of strangers, of friends.

Where is Bountiful?  In the nurturing earth, the forest shade, and in your pulsing spirit.

You do not have to travel far to visit Bountiful, for Bountiful, just as the fairy-tale village of Brigadoon, exists for you, and for me, in our hearts, always and forever, anywhere and everywhere we are.

Alan

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I Have No Time for Excuses

 

Dark-cloud-peopletoolsI’m more than a little angry tonight and if it shows, it should.  I’m seventy-four years old and I have no time for excuses, either from myself or others.  An excuse is entertaining.  Other than that it accomplishes less than nothing.  And I’ve heard too many excuses this week, including the following:

From an escrow officer who failed to close a sale on time: “My staff and I have worried about this for two weeks, and all of us have spent many sleepless nights.”  Perhaps they should read the chapter in People Tools for Business, “You Are Not in the Business of Making Telephone Calls.”  You are in the business of achieving results.

From a law firm that was attempting to help me close a large real estate transaction: “Our attorneys worked on this all weekend.”  Unfortunately, they failed to let me know what they needed in time for a Monday evening City Council meeting.  As a result, at a substantial cost, the closing was postponed for two weeks.

From Carl, a writer who didn’t meet a magazine’s deadline: “I worked all day and was too tired to finish the project last night.”  I understand.  We all get tired.  The platinum rule in real estate is Location, Location, and Location.  The platinum rule in business is Management, Management, and Management.  The platinum rule in writing it is Finish, Finish, and Finish.   Carl’s article will not appear in the magazine.

No one wants to fail.  More important, no one wants to be seen as failing by anyone else.  That is why we invent excuses.

But as a friend of mine, Roxan, recently said: “We will never rise any further than our excuses will allow.”

If we want to succeed in life we should remember to avoid excuses, especially excuses to ourselves.

This advice would have come in handy for Harold (fictitious name), who wins the Olympic Gold medal for excuses I’ve heard this week.

Harold was seeking to expedite the delivery of an important shipment to my office.  I’m sure he was trying to help.  He tried so hard that he talked not only to the delivery driver, but also to the CEO of the shipping company, who became angry and called me directly:

“Your representative Harold said that my delivery service was like a box of Kleenex—and that you could easily find another vendor. I explained to him that the reason that the delivery was delayed was because we didn’t receive the package from the manufacturer on time, and we simply couldn’t drive fast enough to make up the difference. But Harold just wouldn’t listen.  I’m sorry that we couldn’t deliver on Thursday, as scheduled.  But if you don’t want us to work for you any more just tell me.”

Whoa! Normally I don’t give much value to the whole “he said, she said” back and forth because no one can prove anything.  But I did know for sure that the CEO was now angry with me.  And I also had heard this type of story about Harold before.

I value every one of my suppliers.  Even if I replace them, I am polite.  I called Harold and told him what the CEO had unloaded on me.

no-excuses-peopletools“That’s not true,” Harold said.  “I never said anything like that.  I never intended to insult anyone.  Maybe he was having a bad day.”

“Harold, then it’s even worse than I thought.  If you insulted an important supplier of mine without even knowing or intending to, then you can’t possible avoid a similar situation in the future.”

Who is right?  I don’t know.  I wasn’t on the original call.

What I do know is that the shipping company is reliable and has always worked in my best interest.  I also know their CEO was ready to quit working for me.

So what is my excuse for the reported behavior of Harold?

I have none.  I have apologized in writing and have an appointment to take the CEO to lunch next week.

Alan

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Is It Safe?

 

Safety-PeopleToolsIn the 1976 movie, The Marathon Man, the hero “Babe” Levy, played by Dustin Hoffman, is restrained in a dental chair. The demented dentist, played by Laurence Olivier, is torturing him with a dental drill.  While Olivier is drilling into Hoffman’s teeth, he keeps repeating the question, “Is it safe?”

Is what safe?  Hoffman’s character doesn’t have a clue what the dentist is talking about and it looks like “bye-bye” teeth.

I’m going to turn this scene around and apply it to real life.  How many times does someone ask you, “Is it safe?” or “Are you safe for me?” when you don’t even know they are asking the question?

I’ll give you an example.

My yet-to-be second wife Susan and I were talking on the sofa in her living room on our second date.  I suggested that we stop talking for a while.  Within seconds Susan flew into my arms and we began to kiss.  When it looked as if it might become more serious Susan stopped, looked up at me, and said, “What religion are you?”

I told her, and asked what religion she was.  She told me and then asked if I was very religious.

“No.  Not very.  How about you?”

“Not very.”

We now knew we shared the same religion but were not severe about it.

Our physical relationship progressed.

The next time we were together I said, “So you wanted to know whether or not it was safe to let yourself go a little more with me.”

“No.”

“Then why did you ask about my religion after we started to kiss?”

“Oh, I don’t know.  I was just curious.”

I think that Susan believed that. But I didn’t, because her timing was too odd.  I think that Susan was really asking, “Is it safe to get involved with you?” And religion was important to her.

Learning to find the deeper meaning in your partner’s words is challenging, but almost mandatory to develop trust and understanding. Have you or your partner ever expressed anger at a time, or in a way, that seemed inappropriate?

My friend Tom told me that a week before he was planning to propose to his long-term girlfriend Celia, he offered to give her his old cell phone because he had bought a new one.  Celia responded by email.

“How dare you offer me your used phone. I have the same kind and it works just fine. I don’t want your hand-me-downs.”

Tom was insulted, but instead of retaliating he wrote back to Celia, “Thanks for letting me know.  I’m glad you already have a cell phone that you like.  I only want the best for you.”

Two days later Celia admitted, “I was scared that you were getting too close, and if I accepted another gift from you I would be, somehow, obligated.  I’ve thought about it and want you to know I’m sorry.  I love you.”

When Tom did propose, not too long after, Celia’s answer was an enthusiastic, “Yes!”

Freud writes, “Sometimes a cigar is just a cigar.”  In other words, sometimes a cigar is exactly what it seems to be and does not represent anything else.  Likewise, behavior is often just what it appears to be.

But I suggest that you look for the times when a friend may really be asking, “Is it safe?”, when he or she appears to reject you.

Last week I visited with Dr. Carolyn, an eye surgeon.  She told me that a man she really liked had recently asked to spend time apart.

safety-2-peopletools“Is he afraid of you?”

She hesitated.

“I think so.  Yes.”

“Talk to him about it.  Maybe you can help him realize that you’re human too, and even though you’re successful he doesn’t have to be afraid of you.  You need him too.”

Carolyn smiled.  “I’ll give it a try.”

You should always listen to the music behind the words, and pay attention to both the lyrics and the song. Sometimes people are really just asking:  “Is it safe?”

Alan

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